Experienced through ownership. Proven through delivery.

Microsoft 365

Operational ownership

Live business environment

• Administered
• Secured
• Automated
• Supported

Administered Microsoft cloud services, implemented collaboration and information-protection controls, and built automated business workflows.

Responsibilities

• Tenant and user administration
• Exchange Online, Teams and SharePoint operations
• Access and permission management
• Security and governance controls
• Power Platform automation
• Troubleshooting and user support

Related projects

• Confidential drawings engineers can view, but not leak
• Overtime approvals in one app instead of paper and email

Evidence

• Microsoft 365 Health Assessment sampleSample available on request

• Built
• Automated
• Integrated

Designed and built Power Apps and Power Automate solutions for HR, finance and engineering processes, from request to approval to notification.

Responsibilities

• Power Apps (canvas and model-driven)
• Power Automate approval workflows
• SharePoint Lists as the data layer
• Notifications and operational forms
• HR, finance and engineering processes

Related projects

• Overtime approvals in one app instead of paper and email
• A collection team with one app for visits, payments and documents

• Implemented
• Secured

Identity, access and information-protection controls: approval-based access, sensitivity labels, view-only files and audit logging.

Responsibilities

• Identity and access management in Entra ID
• Sensitivity labels and automated labelling
• View-only access to confidential files
• Audit logging and access records

Related projects

• Confidential drawings engineers can view, but not leak

Microsoft Azure

Hands-on implementation

Live business environment

• Implemented
• Administered

Azure virtual machines, resource groups, subscriptions and access roles, including a production deployment for DriveWorks Live and ERP environment readiness.

Responsibilities

• Virtual machines and resource groups
• Subscriptions and role-based access
• Environment readiness for the ERP rollout
• Deployment for DriveWorks Live

Related projects

• An ERP rollout with the infrastructure, data and people ready

Evidence

• Azure deployment for DriveWorks LiveOperational experience — internal evidence is not publishable

Copilot Studio and Microsoft 365 Copilot

Active development

In active development

• Built
• Automated

Building Copilot Studio agents with actions and tools, and preparing Microsoft 365 Copilot for business use.

Responsibilities

• Agent design with actions and tools
• Human approval for sensitive actions
• Copilot readiness and adoption

Evidence

• Internal Copilot Studio agentsOperational experience — internal evidence is not publishable

Windows Server and Active Directory

Production administration

Live business environment

• Administered
• Maintained
• Secured
• Supported

Administered the Windows Server and Active Directory estate that the business runs on day to day.

Responsibilities

• Active Directory, users, groups and access
• Group Policy and Windows LAPS
• DNS, DHCP and file services
• Operating-system updates and server administration

Evidence

• Enterprise Windows and directory operationsOperational experience — internal evidence is not publishable

• Operated
• Maintained

Operated and maintained the virtualization and backup platforms, with recovery readiness as the goal.

Responsibilities

• VMware vSphere and ESXi administration
• Virtual machine operations
• HCI and vSAN environments
• Backup and replication management
• Restore operations
• Recovery readiness and continuity

Evidence

• Enterprise virtualization operationsOperational experience — internal evidence is not publishable

• Administered
• Secured
• Maintained

Kept the network secure and available: firewall policies, VPN and site connectivity.

Responsibilities

• FortiGate firewall policies
• VPN and remote access
• LAN, WAN and connectivity
• Network troubleshooting

Evidence

• Network and firewall operationsOperational experience — internal evidence is not publishable

• Administered
• Maintained
• Supported

Storage, device and software management across the organisation, with SCCM and ManageEngine.

Responsibilities

• HP SAN and QNAP NAS storage
• SCCM software deployment and patching
• ManageEngine device and asset management
• Hardware, software and licence inventories

Evidence

• Storage and endpoint operationsOperational experience — internal evidence is not publishable

• Implemented
• Supported

Supported an ERP rollout across finance, supply chain, warehousing and production alongside the implementation partner.

Responsibilities

• Infrastructure and environment readiness
• Security roles per department
• Master-data cleansing before migration
• User acceptance testing, training and adoption

Related projects

• An ERP rollout with the infrastructure, data and people ready

Reporting, reconciliation and data

Solution delivery

Live business environment

• Built
• Automated
• Improved

Turned scattered files and scanned documents into clean, reconciled data people can trust.

Responsibilities

• Master workbooks and data cleaning
• PDF and scanned-document extraction
• Bank reconciliation workflows
• Operational reporting

Related projects

• Scanned attendance sheets turned into clean Excel
• DealYoo: Building and Operating a Cross-Border E-commerce Business

• Operated
• Supported
• Improved

Led IT operations: vendors, service levels, assets, licences and continuous improvement.

Responsibilities

• IT operations leadership
• Vendor management
• Asset and licence management
• Incident and change handling

Evidence

• IT operations leadershipOperational experience — internal evidence is not publishable

Shopify

Commercial operations

Live business environment

• Built
• Operated
• Integrated
• Improved

Built, launched and commercially operated Shopify stores for DealYoo across Egypt, the UAE and Saudi Arabia.

Responsibilities

• Store configuration
• Product and collection structure
• Orders and payment workflows
• Applications and integrations
• Fulfilment and customer operations
• Reporting and continuous improvement

Related projects

• DealYoo: Building and Operating a Cross-Border E-commerce Business

• Operated

Operated Amazon UAE and Saudi Arabia seller accounts: listings, inventory, support cases and reporting.

Responsibilities

• Product listings and inventory
• Seller support cases
• Marketplace reporting

Related projects

• DealYoo: Building and Operating a Cross-Border E-commerce Business

Meta Ads and TikTok Ads

Commercial operations

Live business environment

• Operated
• Improved

Ran e-commerce and lead-generation campaigns with creative testing and reporting.

Responsibilities

• Campaign setup and audience targeting
• Creative testing
• Meta Pixel and Events API
• Campaign reporting and optimisation

Related projects

• DealYoo: Building and Operating a Cross-Border E-commerce Business

AI agents and automation

Solution delivery

Live business environment

• Built
• Automated
• Integrated

Agents that read reports, answer owners in chat and send alerts, built on n8n, WhatsApp, Telegram and Gemini.

Responsibilities

• n8n workflow orchestration
• WhatsApp Business API and Telegram bots
• AI document and image extraction
• Controlled tool access and human approval

Related projects

• An owner who gets answers in chat instead of chasing reports
• Scanned attendance sheets turned into clean Excel

Claude Code and Model Context Protocol

Active development

In active development

• Built
• Integrated

MCP servers and connectors that give AI agents controlled access to business tools, including Meta and TikTok reporting agents.

Responsibilities

• MCP servers and connectors
• Reporting agents for advertising data
• Prompt design and tool permissions

Evidence

• Meta and TikTok reporting agentsOperational experience — internal evidence is not publishable

Web applications and deployment

Solution delivery

Live business environment

• Built
• Operated

Websites and business apps built with Astro, Next.js and TypeScript, self-hosted with Docker, nginx and Coolify.

Responsibilities

• Astro, Next.js and TypeScript
• REST APIs and integrations
• Docker, nginx, Coolify and Traefik
• Ubuntu servers and deployments

Related projects

• Scanned attendance sheets turned into clean Excel
• A manufacturer's website that turns product searches into quote requests

Evidence

• This website: Astro, Docker, nginx and CoolifyView evidence