Operations agent for a last-mile delivery company
Last-mile delivery company, UAE
The problem
Daily courier performance arrived as photos in busy WhatsApp groups, and the owner had to open several systems to answer simple questions about cash, payroll and invoices.
What I built
- A listen-only WhatsApp listener that stores group messages and media without changing how drivers work
- AI reads performance-report images into structured data, with automatic checks that flag totals that do not add up
- Daily and weekly summaries plus instant alerts in Telegram
- An owner Q&A bot with 20+ commands (cash gap, payroll, unpaid invoices, expiring documents) on a read-only copy of the ERP data
- Privacy rules: bank details, IDs and contact data are never copied